FAQ
How do I place an order?
- Browse through our wide range of products until you find something you like. After you’ve made up your mind, select the relevant color, if applicable.
- Once you’re done, click the ‘Add to Cart’ button.
- After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
- From there, you can either login to your existing ABH account or simply continue as a new user, register through E-mail, Facebook or Gmail and create one.
- Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’
2. How do I know if my order is successfully placed?
- Once you successfully place your order, you will receive a confirmation on your WhatsApp and email with details of your order and your order ID.
- You’ll receive another notification on WhatsApp and email once your order is dispatched. All you have to do then is sit back, relax, and wait for your pretty product(s) to arrive!
3. How do I receive my order?
- At ABH, ready-to-ship stock is usually shipped within 1-3 working days and is delivered within 3 -10 working days if the order is PREPAID and 7-10 working days if the order is COD.
- Every order undergoes a thorough quality check for zippers, compartments, and materials, then is securely sealed and packaged to perfection.
4. How do I know if my item is eligible for exchange?
- Most of our items can be exchanged for a new color, size or entirely new model.
- We kindly request you to record a video of the unboxing process. If the package has already been opened, please place the item back exactly as it was received and then record the unboxing again.
- Please ensure the video is clear, showing all packaging details, seals (if any), and any visible damages. This will help us assess the situation accurately and take appropriate action and it will help us determine
whether the issue originated from logistics, the company, or the customer. - For products that can be exchanged, We Adopt a 72 HOUR EXCHANGE policy as long as the returned products are unused, undamaged, and returned with all original packaging and tags.
If you are not able to find any other model fit in the present stock, you can easily return the product and opt for a refund as credit note. The balance of return amount will be refunded as credit points in your ABH account. ABH credits are valid for 3 months and can be availed on all new collections launched in the future, sales etc. Refunds in bank is not available. - Please note- Free gifts/ Products won or received in promotional offers, and products purchased on Sale cannot be exchanged.
5. How do I return/exchange product?
We at ABH hope you love our products just as much as we do! But in case you’re unhappy with anything you have received from our store, we are always there to assist since we would like you to have a complete peace of mind when buying products from us.
Kindly refer our Refund policy for details.
Mail us at support@ankitbaghouse.in to initiate return/exchange to place your request.
6. How will I get my money?
If you opt for a return, you will get your money back in the form of store credits for the balance/whole amount which will be valid for 3 months.
7. What if I receive a damaged/defective/wrong product
We’re pretty stringent with our quality control, but occasionally something might slip through the cracks.
8. If your product is faulty or we sent you an incorrect order by mistake-
Mail us at support@ankitbaghouse.in. Kindly record a video of the unboxing process. If the package has already been opened, please place the item back exactly as it was received and then record the unboxing again.
Please ensure the video is clear, showing all packaging details, seals (if any), and any visible damage(s). This will help us assess the situation accurately and take appropriate action and it will help us determine whether the issue originated from logistics, the company, or the customer.
9. Why should I subscribe to ABH?
Subscribing to ABH gives you access to regular updates about the sales, new collection of products before others and also about the secret discounts and offers.
10. I have placed an order but it’s not appearing in the ‘My Account' section. Why is that so?
Do not worry! Sometimes our system gets flooded with new orders due to which there occurs a slight delay in updating the order details of the customers, also you will get the confirmation on WhatsApp and mail as well. Please be patient, your order details will automatically be updated as soon as the system issue is resolved.
If you do not get confirmation details within the next 60 minutes, please write to us at support@ankitbaghouse.in
11. Which products are non-exchangeable?
Free gifts received with order and sale items are non-exchangeable
12. I tried placing an order through my debit card/credit card/net banking. The order was not successful but my money got deducted. What should I do?
- The first step would be to check your bank account to ensure that your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.
- For any other further assistance or issues faced, you can write to us at support@ankitbaghouse.in or call us on our helpline number +91 7620311190 and we’ll help sort things out.
13. Do I need to register or login to my account to place an order and how?
Yes, it is necessary to register and log in to your ABH account to place an order. Guest users are not allowed to place orders.
14. How should I check the status of my Order?
- To find out when your order is arriving, you need to first log in to your account. Click on My Account> Track Order and you may see all the details regarding your order.
- After your order has been successfully placed, you will immediately receive a confirmation and order details via email. Once your products have been shipped, you will be notified again via email.
- In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end with the reasons and the revised shipping and delivery timelines.
- If there are any other issues/ delays faced, or you need the order to be delivered urgently, kindly write to us at support@ankitbaghouse.in and we will try to assist you in the best possible way.
15. How long will it take to deliver my order?
Orders are usually processed and shipped within 1-3 working days of placement, once shipped, they are typically delivered in 3-5 business days to metro cities, and 4-7 business days to the rest of India. Delivery time may vary depending on the shipping address and other factors (public holidays, extreme weather conditions, cover restrictions, etc.).
16. How do I cancel my order?
If you wish to cancel your order, please reach out to us at +91 7620311190
or email us at support@ankitbaghouse.inwith your order details and
cancellation request.
Our team will review your request and get back to you with a confirmation of
the cancellation.
Please Note:
- Cash on Delivery (COD) orders are not eligible for cancellation once they have been booked for shipping.
- For prepaid orders, if the cancellation is approved, the refund (less ₹100 return fee) will be issued in the form of a credit note, redeemable on future purchases at ankitbaghouse.in.
We appreciate your cooperation and thank you for shopping
with Ankit Bag House.
17. Do we take bulk orders?
Yes, we absolutely do! You can email us with your order and design details at support@ankitbaghouse.in We’ll also try and work out a discount for you, depending on the quantity of your order.
18. What to do if I forget my password?
You can click on the ‘Forgot Password’ option when logging in, and the password reset link will be sent to you via email.
19. What happens if the merchandise added to cart goes out of stock?
If a product goes out of stock while adding or after you have added it to your shopping cart then you will immediately be updated about the same, as you cannot place orders for products that are out of stock due to which you may receive an error while your checkout.
20. Do you deliver out of India?
At present we deliver only in India.
